Costley and Partners | Criminal Solicitors Caerphilly | Family Solicitors Caerphilly | Conveyancing Solicitors Caerphilly

Costley and Partners was founded in 2003 with originally 4 Partners who all worked in the legal profession within the local area prior to the Partnership being formed, with a passion to deliver excellent professional legal advice to the local community and beyond.

The 3 remaining Partners and their experienced legal team are still as committed today in providing the best legal advice, tailor made to their large and expanding client base in all areas of Criminal Law, Children and Family Law, Wills and Probate and Conveyancing matters.

Complaints

Our Complaints Policy
Costley and Partners are committed to providing a high quality legal service to all our clients. When something goes wrong we need you to tell us about it. We welcome feedback from our clients as this gives us an opportunity to monitor and improve our standards and level of service.
A Complaints Procedure has been set up to address any complaints from clients and resolve concerns.

Our Complaints Procedure

If you are unhappy about the service you have received or any bill that has been rendered, please contact our Complaints Partner Mr Andrew Costley by email at : andrew.costley@costleyandpartners.co.uk or by post to Costley and Partners, Cambria House, Caerphilly Business Park, Caerphilly, CF83 3ED.
Mr Costley will send you a letter acknowledging receipt of your complaint within 7 working days of receiving it, enclosing a copy of the procedure.

Mr Costley will then start to investigate your complaint and will respond within 28 days. Any solutions that are agreed with you will be confirmed in writing.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman
- Within 6 months of receiving a final response to your complaint

If a complaint has not been resolved to your satisfaction within 8 weeks of it being made then you can refer your complaint to the Legal Ombudsman, Legal Ombudsman, PO Box 6167, Slough, SL1 OEH.

Any complaint to the Legal Ombudsman must usually be made within six months of the date of our final written response on your complaint and within one year of the act or omission about which you are complaining occurring (or if outside of this period, within one year of when you should reasonably have been aware of it) but for further information, you should contact the Legal Ombudsman on 0300 555 0333 or at enquiries@legalombudsman.org.uk or www.legalombudsman.org.uk. The Legal Ombudsman service is only available to members of the public, very small businesses, charities, clubs and trusts. Alternatively, you may be entitled to object to the bill by applying to the Court for an assessment of the bill under Part III of the Solicitors Act 1974. Full details are set out in our Terms of Business.

If you have concerns about our professional behaviour, for example you believe that we have been dishonest, or deliberately over charged you, or you believe that we have discriminated against you, you may be able to complain to the SRA.

This Policy and Complaints Procedure is implemented in accordance with the requirements of the SRA Rule on Complaints Handling and is also notified to clients in our Terms and Conditions of Business letter.

PRIVACY POLICY
Please see our Notice Page for details of our Privacy Policy.