Complaints

    We hope that you do not have cause to complain.  In the unlikely event that you do wish to complain you should direct your complaint in the first instance to the person having conduct of your case.  Please do not wait until a matter becomes serious.  If you continue to be unhappy then please write to Mr Andrew Costley, Partner, also at 93 Cardiff Road, Caerphilly, CF83 1WS, who will attempt to resolve the matter to your satisfaction.

    We have 8 weeks to consider your complaint.  If we have not resolved it within this time or you are not satisfied with or handling of the complaint you can ask the Legal Ombudsman to consider the complaint.  You can contact the Legal Ombudsman at PO Box 6806, Wolverhampton WV1 9WJ or by telephone 03005550333 or email – enquiries@legalombudsman.org.uk


    The Complaints Handing Partner,
    Costley and Partners
    (incorporating Lindsay Ford)
    93, Cardiff Road,                      
    Caerphilly,
    CF83 1WS
    Telephone us at 029 2086 4666 and ask for Mr Andrew Costley